OK: Here is a real frustrating situation. When I bought my new TV just after Thanksgiving, I purchased a new DVD player from Sony. In February the remote started acting up and finally quit early in March. I contacted the store where I purchased it and they said I have to go to the manufacturer. Contacted Sony. They instructed me to ship, at my expense, the remote back to them in Laredo Texas. I did this and they got it on 3-13-15. I hadn't heard from them so I called today. After ~15 minutes on the phone, I got transferred to "shipping" which turns out to be in the Philippines. There I got a person who "was not fluent in English, She said that they were going to have someone in customer service call me in 24 to 48 hours. The problem is that they don't repair the remotes but replace them with new units and the didn't have any to send out. So I guess I am stuck with a product I really can't utilize. I am frustrated because they have my property, the remote, and there is no one that you can get on the phone that has any answers. I realize that this is not a large $$ item. However, I will be very reticent to purchase other Sony products in the future because if I had not called to check they were just going to ignore me. I guess I have no recourse.
I did think to purchase one share of Sony stock and then attend the next shareholders meeting and make a pest of myself.
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